Refund policy

At Astral Nights, we strive to provide you with the best digital products and services to enhance your digital experience. Our primary goal is to ensure your satisfaction with the items you purchase from us. We understand that situations may arise where you may need to request a return. This policy outlines the guidelines and procedures for returning digital products.

Eligibility for Returns

We offer returns on digital products under the following circumstances:

  1. Defective or Damaged Products: If you receive a digital product that is defective, damaged, or not functioning as intended, you are eligible for a return.

  2. Duplicate Purchase: In the event that you accidentally purchase the same digital product more than once, we will refund the additional purchase.

  3. Unauthorized Purchases: If you discover unauthorized purchases made on your account, please contact us immediately. We will investigate and process a return if necessary.

 

Non-Eligibility for Returns

We do not accept returns for the following situations:

  1. Change of Mind: We do not offer returns or refunds for digital products if you have simply changed your mind or no longer want the product.

  2. Completed Downloads or Access: If you have already downloaded or accessed the digital product, we are unable to process a return.

 

Requesting a Return

To request a return for an eligible reason, please follow these steps:

  1. Contact Us: Send an email to our customer support team at support@astralnights.com with the subject line "Return Request."

  2. Provide Details: In your email, please include the following details:

    • Your order number.
    • The reason for the return.
    • Any relevant information about the issue you are facing with the product.

  3. Wait for Confirmation: After we receive your return request, our team will review it and respond to you with further instructions within [Specify Number] business days.

 

Refund Process

If your return request is approved, we will process your refund using the original payment method used for the purchase. The time it takes for the refund to reach your account may vary depending on your payment provider.

Customer Support

We are committed to providing excellent customer support. If you have any questions or need assistance, please don't hesitate to contact our customer support team at support@astralnights.com.

Please note that this return policy applies to digital products only. If you have purchased physical products from us, a separate return policy may apply, and you should refer to our physical product return policy for more information.

Astral Nights reserves the right to update or modify this return policy at any time. It is recommended to review our return policy periodically to stay informed of any changes.